Refund policy

Return Policy

30-Day Return Window

Purchases made directly from sunninja.com may be eligible for return within 30 days of delivery, subject to the conditions below.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, unassembled, and in original condition
• The item must be returned in its original packaging
• Proof of purchase is required

Used Products

Products that have been used, assembled, or show signs of wear are not eligible for return or refund, unless there is a verified manufacturing defect.

This policy is in place to prevent misuse and ensure fairness to all customers.

Defective or Damaged Products

If your product arrives defective or becomes faulty under normal use:

• Please contact us with clear photo/video evidence
• Once verified, we will replace or refund the item at no cost to you

We stand behind the quality of our products and will always make it right in cases of genuine defects.

Customer-Initiated Returns (Non-Defective Items)

If you wish to return an item that is unused and in original condition:

• The customer is responsible for return shipping costs
• A 20% restocking fee will be deducted from the refund
• Original shipping charges (if any) are non-refundable

Non-Returnable Items

We do not accept returns for:

• Used or damaged items (not due to manufacturer defect)
• Items returned without original packaging
• Items returned outside the 30-day window

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.

Third-Party Purchases

Products purchased through Amazon or other retailers are subject to their respective return policies.
Sun Ninja does not accept returns for products purchased outside of sunninja.com.